Customer Support Coordinator
AHRI is one of the largest trade associations in the nation, representing more than 300 heating, ventilation, air-conditioning (HVAC), water heating, and commercial refrigeration manufacturers worldwide. Our mission is to ensure human comfort, productivity, and safety while practicing environmental stewardship through certification programs, standards, advocacy, and other activities.
About the role
The Customer Support Coordinator supports software application users and partners with members of the AHRI Data Services, Membership, and Accounting teams. This role provides daily application support to customers, maintains support documentation, and oversees the AHRI Data Subscription program.
Responsibilities
- Customer Service
- Respond to customers via an online ticketing system who require assistance using the AHRI Directory of Certified Product Performance or redirect tickets to the responsible party within AHRI.
- Program Administration
- Manage the interest, application, and onboarding process for parties joining AHRI’s Data Subscription Program.
- Maintain current participants in the AHRI Data Subscription Program, including updates to documentation, system permissions, and requesting invoices.
- Communication and Documentation
- Provide prompt, courteous, clear, and accurate support to customers regarding AHRI software applications and data.
- Assist product management and analyst teams in writing and maintaining documentation to assist customers and standardize AHRI’s responses to customer inquiries.
Requirements
- High school diploma or equivalent.
Benefits
AHRI offers a full benefits package with a flexible work schedule and a friendly work environment.
Pay
The salary range for this position is $63,101.00 - $70,178.00.
Schedule
Subject to supervisor approval, employees are eligible for participation in AHRI's alternate workplace program after 90 days of employment and a 90-day appraisal at a level of meets expectations.
Work location: Arlington, VA. This position does not offer employment-based visa sponsorship or assistance, including H-1B, F1-OPT, or F1-CPT visas.