Customer Support Coordinator

Schedule

Mondays - Fridays: 8:30 AM - 5 PM

Job Summary and Qualifications

Seeking a Customer Support Coordinator who provides high-quality, quick and accurate supply chain support to ROI Members through proactive solutions and decision making. The Customer Support Coordinator also provides requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC).

The Customer Support Coordinator is responsible for daily customer and vendor relationships both within and outside of the organization.

What You Will Do in This Role

• Performs the duties of the purchasing buyer when the customer has an urgent request.
• Provides front line support to ROI customers regarding supply chain related issues.
• Provides the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing and Local Supply Chain.
• Collaborates with vendors to source sub items when the vendor is out of stock on an item.
• Coordinates the return of product from the end user to the vendor.

What You Should Have for This Role

• A High School diploma or GED.
• One year of call center or customer service related experience preferred.

Benefits

HealthTrust Performance Group offers a comprehensive benefits package that includes:

• Comprehensive medical, prescription drug, dental, vision, and behavioral health services.
• Wellness support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, and flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.

About HealthTrust Supply Chain

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs by joining non-clinical and administrative functions. We develop, apply, and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

About HCA Healthcare

HCA Healthcare is committed to caring for patients with purpose and integrity. We care like family! HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.