Customer Support Coordinator
RoShay Services · Greensboro, NC · 2 wk ago
OTHRFull-time
About the role
The Customer Support Account Coordinator is a customer-facing role providing 24/7 support to ensure customer satisfaction and safety in aviation operations.
Responsibilities
- Conducting both planned and unplanned post-delivery customer visits
- Addressing technical and satisfaction issues
- Facilitating resolution of disputes related to invoicing or claims
- Analyzing root causes of service or component failures
- Recommending corrective actions
- Monitoring critical KPIs such as aircraft availability, dispatch reliability, and claims processing times
- Influencing expedited parts shipments
- Coordinating with internal teams to enhance service quality
- Resolving warranty or service plan claim issues
Qualifications
- Bachelor's Degree or A&P license
- At least 2 years of relevant experience
Skills
- Familiarity with SAP
- Familiarity with Salesforce
- Project management
- Aircraft systems
- Federal Aviation Regulations