Customer Support Coordinator

This role combines customer support coordination with warehouse operations, serving as a training ground for future growth within the organization.

Responsibilities

• Travel to and replenish inventory at multiple customer locations, perform repairs on vending equipment, and respond to any issues or problems.
• Organize and pack van with inventory for deliveries and replenishment; load and unload product properly on DGI vehicles.
• Ensure the DGI vehicle is clean and tidy by the end of each business day; report any vehicle maintenance issues.
• Perform cycle counts to maintain inventory accuracy and work with the inventory team to resolve discrepancies.
• Ensure clear communication of assigned vending accounts with internal departments when issues arise.
• Provide after-hours support for down equipment (less than 5% of the time).
• Perform weekly stock replenishment to all assigned accounts.
• Assist APS OPS Tech Support in repairing any down systems.
• Perform preventive maintenance on all equipment at each customer location weekly.
• Support customer requests for assistance during visits to their facilities.
• Monitor reports to take action when needed (e.g., Expedite Reports, Cycle Counting, ScaleMate Error, etc.).
• Update machine database, including adding new customer employees, pictures, or descriptions as needed.
• Assist in helpdesk functions when needed.
• Perform basic sanitation duties on vending equipment and company vehicle to maintain a clean and safe environment.
• Observe all safety policies and procedures of both DGI and customer facilities, including dress code and wearing steel-toed shoes at all times.
• Adhere to the DoALL Fleet Vehicle Policy.
• Perform warehouse operational functions such as picking, packing, wrapping, loading, shipping, and delivering orders containing a variety of products.
• Accurately perform product repackaging of orders daily.
• Demonstrate basic material handling, packaging, and warehouse equipment skills.
• Deliver product to customers’ specifications in a safe, courteous, and timely manner.
• Take inventory, document and invoice orders, and track product movement.
• Count, compare, check, and inspect quantities of materials and products to support order fulfillment and distribution.
• Coordinate with management to set up delivery schedules.
• Other duties as assigned.

Requirements

• Valid Driver’s License with a good driving record.
• Ability to successfully obtain the Controlled Goods Clearance Requirement (Canada Only).
• Ability to work individually and as part of a team.
• Mechanically inclined; experience in basic mechanical repairs preferred.
• High level of integrity and work ethic.
• Passionate, adaptable, customer-focused, and teamwork-oriented.
• Strong sense of urgency and accountability.
• Ability to lift up to 50 pounds.
• Solid experience in customer relations and time management.
• Ability to identify and troubleshoot problems to resolve issues.
• Strong verbal communication and presentation skills.
• Excellent listening and written communication skills.
• Basic proficiency in Excel, Word, and Outlook.
• Basic knowledge of computers and networking preferred.
• Equivalent job-related experience preferred (e.g., AutoCrib, VMI, Inventory Management).

Pay

$50,000