Customer Support Coordinator

Responsibilities

• Process and manage incoming orders with precision for protective clothing from customers using Excel, Word, Inventory system and cutting machine software.
• Learn all product lines to review order specifications to ensure compliance with product configurations and customer requirements.
• Prepare orders for collaboration with purchasing, design, finance, and production to ensure smooth order fulfillment.
• Create production identifier documents; garment labels using specialized software and printer; and prepare shipping labels and order tracking through UPS.
• Maintain accurate records of customer interactions and transactions.
• Communicate with customers via email regarding order status, changes and timelines.
• Routinely send dealer invoices, verifying pricing and information.
• Address warranty issues and customer returns via return material authorization process with the ability to lift 20-30lbs periodically to move garments.
• Follow, update, and maintain procedures when applicable.
• Support periodic physical inventories, counting components for protective clothing.
• Other duties as assigned.

Qualifications

• Achieved Associate’s degree or equivalent combination of experience, education, and training.
• At least 2 years of experience in customer service working with a technical product with detailed specifications, order processing, and administrative support.
• Proficiency in Microsoft Excel – comfortable with moving data, formulas, and conditional formatting (test will be required).
• Strong written communication skills and analytical skills with attention to detail.
• Ability to work independently and manage multiple priority projects with strict deadlines.
• Experience working in Microsoft Outlook – managing a shared mailbox.