Customer Service/Collection Agent -TN HVC/HC 07.13.2026

Purpose of the Position

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

Requirements

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Able to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Able to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Maintain productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Qualifications

• Training: CBE provides 3 weeks of paid training, no call center experience necessary!
• Day shift available for full-time work
• Compensation: $14.00 - $15.00 + per hour plus commissions. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

Benefits

• 3 weeks paid training
• In-Office Environment
• Competitive Pay
• Benefits
• Earn Commission!

Pay

$14.00 - $15.00 + per hour plus commissions.

Schedule

• Full-time (40hr) flexible weekday schedule with 1 required night until 7pm