Customer Service/Collection Agent - HVC 04.06.2026 CF

Purpose of the Position

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

Requirements

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Able to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Able to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Maintain productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Qualifications

Strong Belief in Promote from Within (Your New Career is up to you)

Skills

• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Multiple task handling capability
• Work ethic and competitive spirit
• Learning new information and integrating processes
• Schedule adherence and compliance
• Productivity and call quality maintenance
• Solution problem-solving ability

Benefits

• Competitive Pay
• Benefits
• Commission

Pay

$14.00 - $15.00 + per hour plus commissions

Schedule

• Full-time (40hr) flexible weekday schedule
• Required night shift until 8pm
• In-Office Environment

Training

CBE provides 3 weeks of paid training, no call center experience necessary!

Additional Information

Positions will be located in our Cedar Falls office. This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

Company Information

CBE Companies is an Equal Opportunity Employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.