Collection Customer Service Agent-5

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Place outgoing calls to customers to collect past due payments.
• Take payments by credit card or check by phone.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient, professional and thorough manner.
• Review and analyze account information accurately to assist customer.
• Answer questions, identify, research and resolve discrepancies in customer call or correspondence.
• Handle any special projects which are assigned in a proper and efficient manner.
• Keep call logs and reports as required.
• Note adjustments and modifications to member accounts as needed.
• Navigate multiple computer systems.
• Train/Cross Train employees as needed.

Qualifications

• A high school diploma, or the equivalent.
• 1+ years of experience in a call center environment.
• Dedication to exceptional customer service.
• Excellent written and verbal communications skills.

Benefits

• Medical, dental, and vision plans.
• A generous 401(k) employer match.
• Paid vacations, holidays, and sick time.