Customer Service Associate (Phone Support)

About the role

As a Customer Service (Self Determination) Support Specialist or SDSS, you will work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stakeholders.

Responsibilities

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Avoid improper naming and saving of documents in the document management system
• Avoid managing DocuSign accounts and support issues from the operations staff and customers
• Avoid ensuring all compliance standards are met for audit purposes
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Requirements

• A high school diploma or GED
• An associate degree preferred

Qualifications

• Self-motivated
• Ability to work independently and as part of a team

Skills

• Excellent communication skills
• Proficiency in Microsoft Office applications
• Experience with database management systems

Benefits

• Flexible paid time off
• Competitive wages & benefits
• Meaningful opportunities for professional growth

Pay

Compensation is commensurate with experience.

Schedule

Hours are typically Monday through Friday, 8:00 AM to 4:30 PM.