Customer Service Support Associate

About the role

The Fred Beans Dealerships in Langhorne are looking for a charismatic individual to assist their Assistant Service Managers! Fred Beans Automotive Group is one of Pennsylvania’s largest and most respected automotive retailers. We have over 30 dealerships, 20+ automotive brands, six collision centers, and a strong reputation for promoting from within. We’ve been named “Best Places to Work” by the Philadelphia Business Journal for eight years in a row.

Schedule

This position can be part-time or full-time, depending on what you are looking for. For full-time positions, you must be available to work Saturdays.

Responsibilities

• Assist current Assistant Service Managers (ASMs) with daily tasks
• Support customer service in the service department (greeting, scheduling, inquiries)
• Help with coordinating workflow, follow-ups, and ensuring smooth operations

Benefits

Voted “Best Places to Work” 8 Years Running – Our people-first culture sets us apart. Company-Funded Training – We invest in your future. Last year alone, we spent over $600,000 on training and leadership development for our team. Career Growth Opportunities – We promote from within and offer clear paths for advancement. Performance Incentives – Earn more as you help the team and our customers succeed. Work-Life Balance – Convenient Monday through Saturday schedule with no Sundays required.

• Medical, dental, and vision insurance
• Life and disability coverage
• Pet insurance
• 401(k) with company match
• Paid parental leave
• Paid vacation, personal days, and holidays
• Volunteer Time Off
• Bereavement leave
• Employee savings and referral bonuses
• Discounts on vehicle purchases, parts, and service
• AutoRewards membership with savings at over 150 vendors
• Healthy Living Program to support your physical, mental, and financial wellness

Requirements

Who We’re Looking For: This is a great opportunity for someone who:

• Is friendly, outgoing, and enjoys interacting with customers and coworkers
• Has a positive attitude and brings energy to their work
• Has customer service experience and wants hands-on learning in the automotive field
• Has strong communication skills and is comfortable working with different personalities
• Is organized and able to keep track of multiple tasks and priorities
• Stays calm and professional, even when things get busy
• Has a strong work ethic and takes pride in doing things the right way
• Is dependable, reliable, and someone the team can count on
• Is eager to learn and isn't afraid to ask questions
• Can work independently while also being a strong team player
• Is detail-oriented and follows through on responsibilities
• Enjoys helping people and creating a positive customer experience