Call Center Customer Support Associate

Responsibilities

1. Smile!
2. Liv[e] our #1 Value of Safety
3. WOW! Customers
4. Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
5. Research and resolve customer issues and follow up when necessary and appropriate
6. Fulfill requests for information and maintain account changes
7. Process customer comments and feedback
8. Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
9. Work week is primarily Monday-Friday but will include a weekend rotation

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and as part of a team
• Basic computer skills

Qualifications

• Customer service experience preferred
• Experience working in a fast-paced environment

Skills

• Strong problem-solving abilities
• Effective verbal and written communication skills
• Ability to handle multiple tasks simultaneously

Benefits

• Paid time off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision insurance
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

Pay

Commensurate with experience

Schedule

Primarily Monday-Friday with a weekend rotation