Call Center Customer Support Associate

Responsibilities

• Smile!
• Liv[e] our #1 Value of Safety
• WOW! Customers
• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director

Requirements

• Work week is primarily Monday-Friday but will include a weekend rotation

Qualifications

• Positive attitude and willingness to learn
• Excellent communication skills
• Ability to work independently and as part of a team

Skills

• Customer service skills
• Phone and email communication skills
• Problem-solving abilities

Benefits

• Paid Time Off + 6 paid holidays each year
• Free carwashes, naturally
• Group health, dental, and vision
• 401K with company match
• Daily pay options available at no cost to you
• Tuition reimbursement
• Recognition and appreciation events

Pay

Details on pay are not specified.

Schedule

Details on schedule are not specified.