Call Center Customer Support Associate

Responsibilities

• Smile!
• Liv[e] our #1 Value of Safety
• WOW! Customers
• Answer and respond to customer phone calls, email communications and field requests professionally and timely (both internal and external)
• Research and resolve customer issues and follow up when necessary and appropriate
• Fulfill requests for information and maintain account changes
• Process customer comments and feedback
• Agent is the voice for the customer and funnels feedback & concerns to the Customer Support Supervisor or Director
• Work week is primarily Monday-Friday but will include a weekend rotation

Qualifications

• Positive attitude and willingness to learn
• Excellent communication skills
• Ability to work independently and as part of a team
• Basic computer skills including Microsoft Office