Customer Service Assistant 2 [IN-OFFICE]

What You'll Do

Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:

• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
• Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Access Business Application Services System (BASS) for the issuance of various vehicle registration types (e.g., Historical, Collector, Senior, Commercial Radio, etc.).

Minimum Qualifications for Employment

• 9 mos. trg. or 9 mos. exp. in office practices & procedures;
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
• 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Helpful Tips For Applying

• Be detailed when describing your current/previous work duties.
• The more the better!!
• Don't just write "see attached resume". Tailor your application for each position you apply for.
• You should clearly describe how you meet the minimum qualifications outlined in this job posting.
• Respond to all questions asked.
• If you do not have the education/training/experience that is being asked, select either "No" or "N/A".

Job Skills

Customer Service

Agency Contact Name and Information

Jennifer Pletcher, HCM Sr. Analyst
JPletcher@dps.ohio.gov

Unposting Date

Jul 15, 2026, 11:59:00 PM

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$23.65 per hour

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Professional Skills

Customer Focus