Customer Service Apprentice

Essential Duties & Responsibilities

• Train to become a Customer Service Specialist through one-on-one and hands-on training.
• Pre-screen and process transactions in policy processing systems according to department authority guidelines.
• Pull all forms required to complete the processing transaction.
• Prepare and type forms and other documents as needed.
• Communicate with agents as needed including written and oral correspondence.
• Request missing or additional information.
• Verify information which appears inconsistent with other known data.
• Answer questions concerning status of changes and new business.
• Maintain accurate time and production records.
• Assist with Mailroom duties, as needed.
• Complete special assignments within the Customer Service Department.
• Assist customers on Switchboard and Front Lobby, as needed.

Required Skills & Abilities

• Develop a working knowledge of rating policies.
• Develop an understanding of and the ability to proficiently operate all systems utilized, including but not limited to policy processing, billing, imaging and agency interface.
• Demonstrate effective time management and organization, computer skills (keyboarding skills, knowledge of word processing and related software systems) and communication skills (written, oral, telephone and listening skills).
• Work effectively in a team environment and display an excellent customer service work ethic and represent FAMI values and culture when working with internal and external customers.

Education &/Or Experience

• A high school diploma or general education degree (GED) required.
• Additional College/business Education, Or Related Work Experience Preferred.
• Insurance courses optional.

Physical Requirements

• Sit, reach with hands and arms to operate computer keyboard, talk and hear.
• Occasionally stand and walk.
• Occasionally lift and/or move up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.