Customer Service & Appointment Coordinator

About the role

We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle—all from your computer—as their first point of contact before coming into the dealership. You will assist customers with questions regarding the company, prospective vehicles, and their ability to purchase. You will learn about all of the newest vehicles and technologies on the market.

We have an in-house training team dedicated to your success, offering online and in-store training programs with our manufacturers. At Okoboji Motor Company, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to our success.

Responsibilities

• Answer customer calls and establish follow-ups with sales appointments
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions—keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Assist sales team in social media promotions for new/used vehicles and sales promotions

Requirements

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Strong computer skills
• Willing to submit to a pre-employment background check and drug screen

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long-term job security
• Health and wellness programs
• Flexible Work Schedule
• Saturday Lunches
• Discounts on products and services