Customer Service Coordinator

Position Summary

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Qualifications

• 2 years of customer service experience required.
• At least 1 year of hands‑on mechanical experience required.
• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.
• High School diploma or equivalent required.
• Associate’s Degree, Technical School Degree, or Bachelor’s Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.
• Ability to understand and comply with Penske management instructions, guidelines, rules, and regulations.
• Ability to perform work adhering to DOT, OSHA, and Penske safety and maintenance policies, including proper tool selection, PPE, machine guarding, and best safety practices.
• Regular, predictable, full attendance is essential.
• Willingness to travel as necessary, work the required schedule, complete Penske employment application, undergo background investigation and drug screening.

Physical Requirements

The associate must be able to move frequently, stand, walk, climb, bend, and sit for extended periods; use hands to grasp, reach, touch, handle, feel, and operate tools or controls; work safely at heights using ladders and elevated platforms; work in all weather conditions; see and hear to navigate a workplace with large trucks; regularly lift and/or move up to 50 lb (23 kg) and occasionally lift and/or move up to 100 lb (45 kg). Reasonable accommodations may be made for individuals with disabilities.

Schedule

Monday through Friday, 7:00 am to 3:30 pm.

Pay

$28.50 per hour.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. Headquartered in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.