Customer Service Coordinator

About the role

We are looking for a Customer Service Coordinator to support customer order management and communication for a manufacturing operation. This Long-term Contract position is ideal for someone who can balance responsive service with careful order handling, shipping coordination, and issue resolution. The person in this role will work closely with customers, internal teams, and distribution partners to keep orders accurate, on schedule, and aligned with customer expectations.

Responsibilities

• Review incoming orders, confirm receipt, and share initial timing details related to product availability and expected shipment schedules.
• Check order details for completeness and pricing accuracy, making updates when needed to ensure clean processing.
• Partner with customers and the credit team to address order-related concerns, resolve account issues, and adjust transactions appropriately.
• Respond to customer questions about product availability, order specifications, shipment details, and supporting documentation.
• Recommend suitable shipping methods based on customer needs, delivery expectations, and order requirements.
• Release finalized orders to warehouse teams with clear fulfillment instructions, routing guidance, and ready-to-ship timelines.
• Monitor outbound shipments by coordinating with freight carriers to confirm timely departures and resolve transportation delays.
• Provide customers with current product information, including pricing updates, catalogs, promotional materials, and sales support resources.
• Maintain organized customer and order records while supporting problem resolution for retailers or end consumers in a thorough manner.

Requirements

• Experience in customer service, call center support, or order management within a fast-paced business environment.
• Ability to handle inbound and outbound customer communication with professionalism and accuracy.
• Strong background in order entry and order validation, including reviewing pricing and shipment-related details.
• Working knowledge of SAP for customer service, order processing, or related administrative tasks.
• Clear written and verbal communication skills for coordinating with customers, warehouses, carriers, and internal departments.
• Strong attention to detail and the ability to manage multiple priorities while maintaining accurate records.
• Problem-solving skills with the ability to identify practical solutions for customer concerns and order exceptions.

Benefits

• Medical, vision, dental, and life and disability insurance available to contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan for hired contract/temporary professionals.