Customer Service Agent-Warehouse- C Shift (Sun.-Thurs. 10pm-6:30am)

. Essential Duties And Responsibilities: broken into categories: Customer Service Process, Customer Interfacing Activities, Documentation, Data Entry, Clerical, Communication, OTHER DUTIES (Site Specific). We need to list each duty as bullet points preserving details. Let's list them: Customer Service Process: - Process and input all customer orders. - Running and printing shipments from WMS. - Run stock reports to check for product availability. - Generate all related paperwork and necessary information required for customer work orders. - Checking all orders for special requests. - Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. - Follow up with other departments to ensure the service standards are being met. - Assure proper invoicing of accounts by verifying customers as required. - Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities: - Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. - Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation: - Ensure the accuracy of all receiving and shipping documents. - Gather and maintain all data and records relative to shipping and receiving activities. - Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. - Prepare any reports concerning customer service as required by supervisors. - Assist in resolving any discrepancies. Data Entry: - Operate the computer terminal in a proficient manner. - Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical: - Oversee all paperwork associated with orders and maintain the corresponding files. - Answer phone calls and operates various types of office machines and computers necessary to perform duties. - Greet customers and visitors to the office. - Effectively correspond with customers as required. Communication: - Answer incoming telephone calls in a cheerful, courteous, and timely manner. - Promptly route each call to the proper party, taking messages when necessary. - Assist callers with general information and inquires. - Direct visitors to appropriate department. - Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific): - CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. - Work overtime as dictated by business whether mandatory or voluntary. Supervisory Responsibilities: None (we can note but maybe not needed as section? Could be part of Requirements? Probably we can include a brief statement under Responsibilities? But we can include as a note under Responsibilities? The instruction: preserve all substantive information. So we should include "Supervisory Responsibilities: None" maybe as a

under Responsibilities or a separate section? Since it's not a list, we can put as a paragraph. Minimum Required Qualifications: - Education and/or Experience: Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. - Certificates, Licenses, Registrations or Professional Designations: N/A (we should not include N/A as content? It's minor metadata; we could drop it. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can drop the N/A line. Skills, Knowledge And Abilities: - Computer Skills: Intermediate computer skills. Proficient with MS Office Applications. WMS functions. - Language Skills: English (reading, writing, verbal). Business writing proficiency. - Mathematical Skills: Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. - Other: Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task. Effective communication skills. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Preferred Qualifications: - 1-3 years warehouse/logistics support experience. - 2-3 years’ experience in Customer Service-related capacity. Physical Demands: - Occasionally Handling/Fingering, Sitting - Frequently Bending - Constantly Walking and Standing - Ability to Lift/Carry and Push/Pull 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. - Other Physical Requirements: (maybe none) Work Environment: - While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. - The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. We should not include EEO boilerplate etc. Schedule: Sunday-Thursday 10pm-6:30am (from Time Type: Hourly and shift). Also location: 870 Steel Stock Rd. Clarksville, TN. Division: Solutions. Could include location in a short paragraph maybe under About the role? But we have no heading for location; we could include as a paragraph under About the role or as a separate meta? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Location is minor metadata; we could include a short p under About the role or maybe not include at all? But we need to preserve ALL substantive information. Location is substantive? Probably yes. We'll include a short p under About the role or maybe a separate section like "Location". But we only have allowed headings list; we could create a heading like "About the role" and include location inside that paragraph. Or we could add a heading "Job Details" but not allowed. Better to include location in About the role paragraph. Time Type: Hourly (maybe not needed). Could mention in Schedule? Not needed. We need to avoid creating sections with filler like "commensurate with experience". We have specific content for each. Thus sections: - About the role (position summary + location + maybe time type) - Responsibilities (essential duties + other duties + supervisory responsibilities) - Requirements (minimum required qualifications) - Qualifications (preferred qualifications) maybe combine with Requirements? But we can have separate Qualifications section for preferred qualifications. - Skills (skills, knowledge and abilities) - Schedule (shift) - Physical Demands (maybe include under Requirements? But we have a specific section for Physical Demands not in allowed headings list; allowed headings list includes Benefits, Pay, Schedule only. Physical Demands not in list, but we could include under Requirements or Skills? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exhaustive? It says use those for section headings. Likely we should only use those headings. So we need to map content to those headings. Physical Demands could go under Requirements or Skills? Probably under Requirements (as part of qualifications). Work Environment also could go under Requirements or Skills. But we need to preserve all info; we can embed them in appropriate sections. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Schedule. We will not include Benefits, Pay. Now craft HTML. We need to ensure no markdown fences, just raw HTML. Let's build:

About the role

Position summary: The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Location: 870 Steel Stock Rd., Clarksville, TN. Shift: Sunday–Thursday, 10:00 PM–6:30 AM (hourly).

About the role

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Location: 870 Steel Stock Rd., Clarksville, TN.

Schedule

Sunday–Thursday, 10:00 PM–6:30 AM (hourly).

• . Include supervisory responsibilities note. Let's create a
  with all duty items. We'll group maybe but just list. List items: - Process and input all customer orders. - Running and printing shipments from WMS. - Run stock reports to check for product availability. - Generate all related paperwork and necessary information required for customer work orders. - Checking all orders for special requests. - Expediting any order as necessary, trace orders as required and notify