Customer Service Agent- Warehouse A Shift (M-F 6:00am- 2:30pm)

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no boilerplate, no EEO, etc. Remove navigation/legal/EEO etc. Must not include placeholder sections like Pay/Schedule/Benefits unless posting actually states them. The posting does not mention pay, schedule (though shift times given: Monday-Friday 6:00am-2:30pm). That is schedule info. So we can include Schedule section with that. Benefits? The posting mentions "Information regarding DSV’s benefits offerings... is available through the DSV Benefits Showcase." That's generic, not specific benefits. So we should not create Benefits section because no specific benefits listed. Pay not mentioned. So we omit Pay and Benefits. We need sections: About the role (maybe from Position Summary?), Responsibilities (Essential Duties And Responsibilities etc), Requirements (Minimum Required Qualifications?), Qualifications (Preferred Qualifications?), Skills (Skills, Knowledge And Abilities). Also maybe Physical Demands? Not in list of allowed headings; we could incorporate into Requirements or Skills? But we must only use allowed headings. Could put physical demands under Requirements? Might be okay but better to include under Requirements as part of qualifications? The instruction: Use headings for those specific categories. We can include other info under those headings as appropriate. For physical demands, maybe under Requirements? Or we could create a separate section not in list? Not allowed. So we must fit into allowed headings. Could put under Requirements (Minimum Required Qualifications) or Skills. Probably under Requirements. We need to preserve all substantive info: location, division, job posting title (but not as heading), time type hourly, position summary, essential duties, responsibilities broken into subcategories (Customer Service Process..., Customer Interfacing Activities, Documentation, Data Entry, Clerical, Communication, OTHER DUTIES (Site Specific)), supervisory responsibilities none, minimum required qualifications (education/experience, certificates N/A), preferred qualifications, skills, knowledge and abilities, physical demands, work environment, reasonable accommodations statement (maybe we can keep as part of Requirements? but it's boilerplate? It's about accommodations; might be considered legal boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Reasonable Accommodations statement might be considered legal but it's about ADA; could be considered boilerplate. Might be safe to remove? It says preserve ALL substantive information; reasonable accommodations is substantive? Might be considered boilerplate but it's about ADA compliance. I'd lean to keep it as it's substantive about accommodations. However it's generic statement; but it's not EEO. Might be okay. We'll keep it under Requirements maybe. We must not include duplicated lines. Need to avoid repeating same sentences. Let's extract content. Location: 870 Steel Stock Rd. Clarksville, TN Division: Solutions Job Posting Title: Customer Service Agent- A Shift- Monday-Friday 6:00am-2:30pm Time Type: Hourly Position Summary: The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. Essential Duties And Responsibilities: list items. We need to convert each bullet into

under

. There are many subheadings within Essential Duties: Customer Service Process..., Customer Interfacing Activities..., Documentation..., Data Entry..., Clerical..., Communication..., OTHER DUTIES (Site Specific)..., Supervisory Responsibilities None. We'll treat each as a list item, maybe with sub-items? But we can just list each duty as separate
• . Keep the text. Let's list them: - Process and input all customer orders. - Running and printing shipments from WMS. - Run stock reports to check for product availability. - Generate all related paperwork and necessary information required for customer work orders. - Checking all orders for special requests. - Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. - Follow up with other departments to ensure the service standards are being met. - Assure proper invoicing of accounts by verifying customers as required. - Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. - Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. - Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. - Ensure the accuracy of all receiving and shipping documents. - Gather and maintain all data and records relative to shipping and receiving activities. - Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. - Prepare any reports concerning customer service as required by supervisors. - Assist in resolving any discrepancies. - Operate the computer terminal in a proficient manner. - Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. - Oversee all paperwork associated with orders and maintain the corresponding files. - Answer phone calls and operates various types of office machines and computers necessary to perform duties. - Greet customers and visitors to the office. - Effectively correspond with customers as required. - Answer incoming telephone calls in a cheerful, courteous, and timely manner. - Promptly route each call to the proper party, taking messages when necessary. - Assist callers with general information and inquires. - Direct visitors to appropriate department. - Assist drivers at check in window various times though out the day. - CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. - Work overtime as dictated by business whether mandatory or voluntary. - Supervisory Responsibilities None. We should maybe combine some similar items but keep substance. Now Minimum Required Qualifications: - Must have a high school diploma or general education degree (GED). - 1 year experience in Customer Service-related capacity. - Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. Certificates, Licenses, Registrations or Professional Designations: N/A (we can drop as no content). Preferred Qualifications: - 1-3 years warehouse/logistics support experience. - 2-3 years’ experience in Customer Service-related capacity. Skills, Knowledge And Abilities: - Computer Skills: Intermediate computer skills; Proficient with MS Office Applications; WMS functions. - Language Skills: English (reading, writing, verbal); Business writing proficiency. - Mathematical Skills: Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. - Other: Strong attention to detail accuracy and accomplish job task in a timely manner.; Ability to perform duties with minimal supervision or guidance.; Ability to multi-task; Effective communication skills; Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Physical Demands: - Occasionally Handling/Fingering, Sitting - Frequently Bending - Constantly Walking and Standing - Ability to Lift/Carry and Push/Pull 21-50 pounds - Reach above shoulder, reach outward, squat, or kneel. - Other Physical Requirements: (none specified) Work Environment: - While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. - The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement: - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. - Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. - Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. But we decided not to include Benefits section; but the reasonable accommodations statement includes mention of benefits showcase; that's still part of accommodations. Might keep as part of Requirements? Could be separate but we don't have a heading for it. Could include under Requirements as a note. We must not include EEO boilerplate etc. The later paragraphs about DSV being equal employment opportunity etc are boilerplate; remove. Also remove the marketing fluff at bottom: "Working at DSV means playing in a different league..." etc. That's promotional; likely boilerplate; remove. Thus final HTML: sections: About the role (Position Summary), Responsibilities (Essential Duties And Responsibilities), Requirements (Minimum Required Qualifications + Physical Demands + Work Environment + Reasonable Accommodations?), Qualifications (Preferred Qualifications), Skills (Skills, Knowledge And Abilities). Schedule (shift times). Also maybe include Location and Division? Not a heading; could be placed in About the role as a paragraph? The instruction: do not repeat job title as heading; but we can include location and division in a short

  under About the role or separate? There's no heading for location; we could just include a

  before sections: maybe not needed but we should preserve location info. Could add a

  with location and division and time type. Since no specific heading, we can just put a

  at top. Let's craft:

  Location: 870 Steel Stock Rd. Clarksville, TN | Division: Solutions | Time Type: Hourly | Shift: Monday‑Friday, 6:00 am‑2:30 pm

  Then

  About the role

  Position Summary: ...

  Then

  Responsibilities

  ...
  Then

  Requirements

  ...
  (include minimum quals, physical demands, work environment, reasonable accommodations) Then

  Qualifications

  ...
  (preferred quals) Then

  Skills

  ...
  We must not include Pay/Benefits/Schedule headings unless specific content. Schedule we already included in opening p; but we could also make a Schedule section with the shift times. The posting states shift times; we could create a Schedule section. That is specific content. So we should include Schedule section with the shift times. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state shift times, so we can include Schedule. Thus we add

  Schedule

  Monday‑Friday, 6:00 am‑2:30 pm

  We already included shift in opening p; maybe we can remove duplicate. Better to have schedule section only and not duplicate. We'll keep location/division/time type in opening p? Time type is hourly; we could include that in opening p as well. But schedule section will have shift; time type maybe also in opening p. Let's do opening p for location, division, time type. Then schedule section for shift. Thus:

  Location: 870 Steel Stock Rd. Clarksville, TN | Division: Solutions | Time Type: Hourly

  Schedule

  Monday‑Friday, 6:00 am‑2:30 pm

  Now About the role: position summary paragraph. Now Responsibilities: list. Now Requirements: include minimum quals