Customer Service Agent- Warehouse B Shift
About the role
DSV - Global transport and logistics was founded in 1976 by ten independent hauliers in Denmark. Since then, DSV has grown into the world's third-largest supplier of global transport and logistics solutions. Today, DSV ensures a steady supply of goods to production lines, outlets, stores, and consumers worldwide by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods.
Responsibilities
- Process and input all customer orders.
- Run and print shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders.
- Check all orders for special requests.
- Expedites any order as necessary, trace orders as required, and notify customers of any activity concerning their merchandise.
- Follow up with other departments to ensure service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handles returned merchandise in an efficient manner and assures proper credit is given to the customer.
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, take messages when necessary.
- Aid callers with general information and inquiries.
- Direct visitors to appropriate departments.
- Assist drivers at check-in window various times throughout the day.
Qualifications
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity.
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
Skills, Knowledge and Abilities
- Intermediate computer skills.
- Proficient with MS Office Applications.
- WMS functions.
- English (reading, writing, verbal).
- Business writing proficiency.
- Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
- Strong attention to detail, accuracy, and accomplish job tasks in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task.
- Effective communication skills.
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Preferred Qualifications
- 1-3 years warehouse/logistics support experience.
- 2-3 years’ experience in Customer Service-related capacity.
Physical Demands
Occasionally: Handling/Fingering, Sitting
Frequently: Bending
Constantly: Walking and Standing
Ability to Lift/Carry and Push/Pull: 21-50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Work Environment
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.