DirectJobHub
Jobs · Michigan

Customer Service Agent (Mid - Shift)

GamblingCareers.com · Holt, MI · Yesterday
$18–$24.7/hrFull-time

About the role

Aristocrat Interactive is seeking a full-time Customer Service Agent to join their dedicated team. This role involves providing support to players, handling inquiries, troubleshooting technical issues, and promoting company values.

Responsibilities

  • Provide information and process inquiries about accounts, products, and services.
  • Troubleshoot technical issues related to computer, tablet, and cell phone applications.
  • Handle inbound calls, real-time chat, emails, and make outgoing calls.
  • Communicate special marketing offers to VIP customers.
  • Offer feedback on service failures or customer feedback.
  • Uphold customer confidentiality and promote what we value.
  • Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
  • Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Requirements

  • 0-2 years of inbound/support call center experience preferred.
  • At least 21 years old with a High School diploma or equivalent experience; some college preferred.
  • Excellent written and verbal communication skills.
  • Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
  • Able to travel to the office for at least 50% of scheduled shifts.
  • Must be camera-ready while working.
  • Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
  • Experienced with troubleshooting computers, smartphones, and tablets.
  • Strong verbal, interpersonal, and written communication skills.
  • Diligent with strong grammatical and typing/data entry skills.
  • Able to work independently with initiative and discretion.
  • Thrive in a fast-paced, dynamic environment while maintaining high customer service.
  • Organized with excellent time-management skills.
  • Previous technical support experience is an asset.

Qualifications

  • Must be camera-ready while working.
  • Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
  • Experienced with troubleshooting computers, smartphones, and tablets.
  • Strong verbal, interpersonal, and written communication skills.
  • Diligent with strong grammatical and typing/data entry skills.
  • Able to work independently with initiative and discretion.
  • Thrive in a fast-paced, dynamic environment while maintaining high customer service.
  • Organized with excellent time-management skills.
  • Previous technical support experience is an asset.

Skills

  • Excellent written and verbal communication skills.
  • Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
  • Experienced with troubleshooting computers, smartphones, and tablets.
  • Strong verbal, interpersonal, and written communication skills.
  • Diligent with strong grammatical and typing/data entry skills.
  • Able to work independently with initiative and discretion.
  • Thrive in a fast-paced, dynamic environment while maintaining high customer service.
  • Organized with excellent time-management skills.
  • Previous technical support experience is an asset.

Benefits

The position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. Details are available at https://atibenefits.com/.

Pay

$18.00 - $24.70 per hour

Schedule

This role offers a flexible hybrid schedule.

Company Summary

Aristocrat Interactive is a regulated online Real Money Gaming (RMG) business formed in 2024 by combining Anaxi and NeoGames businesses. It provides a full-service offering including content, proprietary technology platforms, and value-added services for iLottery, iGaming, and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games, mobile games, and online real money games. The company has three operating business units: regulated land-based gaming, social casino, and regulated online real money.

Additional Information

This role requires mandatory background screening and regulatory approvals. Candidates must be authorized to work in the job posting location on a full-time basis without the need for current or future visa sponsorship. The specific information required for background checks and licensing varies by jurisdiction and project assignment.

Similar jobs