Customer Support Agent (Night Shift)

Core responsibilities

• Provide exceptional support through phone, live chat, and email, ensuring a positive customer experience.
• Address and resolve B2B issues with expertise, offering insights into our comprehensive range of services.
• Conduct daily monitoring to detect and prevent fraud across both B2C and B2B operations.
• Collaborate seamlessly with technology departments, both in-house and third-party, to address technical issues related to customers and products.
• Vigilantly monitor website availability and functionality, promptly alerting relevant parties to any performance or accessibility concerns.
• Aid customers in processing deposits and withdrawals, ensuring smooth financial transactions.
• Contribute to the testing process for new products and services, ensuring a seamless rollout.

Experience and key competencies

• Demonstrating proficiency in MS Office and Jira.
• Navigating technical intricacies, showcasing expertise in online troubleshooting.
• Exhibiting superb written and verbal English communication skills.
• Excelling in precision multitasking, perfectly suited for our shift-based, hourly position (flexibility across days).
• Prioritizing self-motivation with a team-player ethos, accompanied by leadership potential.
• Approaching challenges with a solutions-oriented mindset, complemented by meticulous attention to detail.
• Adapting seamlessly to diverse client corporate cultures.
• Crafting strategic plans with a focus on precise tactical execution.
• Balancing self-motivation with a team-player ethos, accompanied by leadership potential.
• Bringing previous experience in online gaming/gambling/sports betting (considered a significant advantage).
• Demonstrating familiarity with customer fraud management practices (a definite asset).

Benefits

• Comprehensive PTO program and company-paid holidays.
• Peace of mind with paid parental leave.
• Extensive health, dental, and vision coverage.
• Financial security through short-term and long-term disability insurance, as well as life insurance.
• Competitive 401(k) matching contributions.
• Rigorous Supplemental Training Program, including training sessions and company-wide knowledge-sharing opportunities.
• A culture that values innovation and independence, celebrating success in a diverse and multicultural environment.

Compensation & Schedule

• Salary: $20.00 hourly base rate + $3.00 per hour graveyard shift differential.
• Graveyard Schedule: 11:00PM - 8:00AM Friday through Tuesday (Wednesday & Thursday OFF).

Travel Requirements

This role does not require any travel.

Recruitment flow

• Phone Screen
• Interview & Testing
• Second Interview
• Offer

Start date

ASAP

Equal Opportunity Employer

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers.

Location

Must live in Las Vegas, Nevada.