Customer Service Agent-Warehouse D Shift (Fri.-Sun. 6:00am- 6:00pm)

We need to output HTML fragment with headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key info: - Company: DSV - Global transport and logistics (some intro). Could be "About the role"? Actually "About the role" maybe not present. But we can include "About the role" as a heading if we have content describing role? The posting includes "Position Summary". That could be considered "About the role". We'll treat that as About the role. - Location: 870 Steel Stock Rd. Clarksville, TN - Division: Solutions - Job Posting Title: Customer Service Agent- D Shift- Friday-Sunday 6:00am-6:00pm - Time Type: Hourly - Position Summary: The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies. - Essential Duties And Responsibilities: list of duties. - Customer Interfacing Activities - Documentation - Data Entry - Clerical - Communication - OTHER DUTIES (Site Specific) - Supervisory Responsibilities: None - Minimum Required Qualifications: Education and/or Experience: Must have a high school diploma or GED. 1 year experience in Customer Service-related capacity. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate - Certificates, Licenses, Registrations or Professional Designations: N/A (skip as no real content) - Skills, Knowledge And Abilities: Computer Skills Intermediate computer skills Proficient with MS Office Applications WMS functions Language Skills English (reading, writing, verbal) Business writing proficiency Mathematical Skills Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task Effective communication skills Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. - Preferred Qualifications: 1-3 years warehouse/logistics support experience 2-3 years’ experience in Customer Service-related capacity - PHYSICAL DEMANDS: Occasionally Handling/Fingering, Sitting Frequently Bending Constantly Walking and Standing Ability to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel. Other Physical Requirements: - WORK ENVIRONMENT: While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. - Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer... (EEO boilerplate) Should be removed. - Additional paragraphs about working at DSV: "Working at DSV means playing in a different league..." etc. This is more company marketing; could be considered "About the role"? Might be considered "About the company". But we only need sections with real specific content. Could include "About the role" using Position Summary and maybe the marketing paragraph? But we must not invent or summarize away detail. We can include a paragraph under About the role that includes the Position Summary and maybe the "Working at DSV means..." but that is more generic company description. Might be considered boilerplate? It's not EEO but still marketing. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This marketing paragraph is not explicitly prohibited, but it's not specific to the role. However we could keep it as part of About the role if we want. But we need to preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that marketing paragraph as it's substantive info about the company. However it's not about the role specifically. But we could still include it under About the role or maybe a separate section like "About DSV". But we only have allowed headings list; we could use "About the role" for role-specific summary, and maybe add a paragraph about DSV under same heading? Might be okay. We must not create Pay/Schedule/Benefits sections unless posting actually states them. The posting does not mention pay, benefits, schedule beyond shift times (Friday-Sunday 6:00am-6:00pm). That is schedule info: D Shift Friday-Sunday 6:00am-6:00pm. So we have schedule info. Should we create a Schedule section? The posting includes shift times. So we can include Schedule section with that detail. Also Time Type: Hourly (that's pay type but not actual pay amount). Not specific pay. So we should not create Pay section because no pay amount. Benefits: there is a mention of benefits via DSV Benefits Showcase but no specifics. So we should not create Benefits section because no specific benefits listed. However the instruction: "Prefer a few substantive sections over many thin ones." So we may combine schedule info into maybe "Schedule" section if we have that detail. We have shift details: D Shift Friday-Sunday 6:00am-6:00pm. Also Time Type: Hourly. Could include that in Schedule or maybe a separate "Shift" but we only have allowed headings. So we can put schedule info under Schedule heading. We also have location; could be included in a short paragraph maybe under About the role or separate? Not a heading. We could include location in a paragraph under About the role or maybe as a short p before headings. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can include location, division, time type as a short paragraph before sections. Thus output:

Location: 870 Steel Stock Rd. Clarksville, TN | Division: Solutions | Time Type: Hourly

Then sections:

About the role

Position Summary: The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

But note: The marketing paragraph includes "Visit dsv.com and follow us on LinkedIn and Facebook." That's maybe navigation? It's not exactly navigation but could be considered promotional. Might be okay. Now Responsibilities: we have many duties broken into categories. We can combine them into a single

• list. Must preserve all substantive info. Let's extract each duty bullet. From Essential Duties And Responsibilities: - Process and input all customer orders. - Running and printing shipments from WMS. - Run stock reports to check for product availability. - Generate all related paperwork and necessary information required for customer work orders. - Checking all orders for special requests. - Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise. - Follow up with other departments to ensure the service standards are being met. - Assure proper invoicing of accounts by verifying customers as required. - Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. Customer Interfacing Activities: - Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. - Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Documentation: - Ensure the accuracy of all receiving and shipping documents. - Gather and maintain all data and records relative to shipping and receiving activities. - Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents. - Prepare any reports concerning customer service as required by supervisors. - Assist in resolving any discrepancies. Data Entry: - Operate the computer terminal in a proficient manner. - Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion. Clerical: - Oversee all paperwork associated with orders and maintain the corresponding files. - Answer phone calls and operates various types of office machines and computers necessary to perform duties. - Greet customers and visitors to the office. - Effectively correspond with customers as required. Communication: - Answer incoming telephone calls in a cheerful, courteous, and timely manner. - Promptly route each call to the proper party, taking messages when necessary. - Assist callers with general information and inquires. - Direct visitors to appropriate department. - Assist drivers at check in window various times though out the day. OTHER DUTIES (Site Specific): - CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development. - Work overtime as dictated by business whether mandatory or voluntary. Supervisory Responsibilities: None (maybe we can note but not needed as no content). Could skip. We'll create a
  • list covering all these. Now Requirements/Qualifications: Minimum Required Qualifications: Education and/or Experience: Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. Certificates, Licenses, Registrations or Professional Designations: N/A (skip). Preferred Qualifications: 1-3 years warehouse/logistics support experience; 2-3 years’ experience in Customer Service-related capacity. We could combine into a Requirements section with subpoints? But we only allowed headings; we can