Customer Service Agent, CSR

Position Summary

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

Essential Duties And Responsibilities

• Customer Service Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Customer Interfacing Activities
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Data Entry
• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Clerical
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Communication
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Aid callers with general information and inquires.
• Direct visitors to appropriate department.
• Aid drivers at check in window various times throughout the day.

Other Duties (Site Specific)

CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.

Supervisory Responsibilities

None

Minimum Required Qualifications

• Education and/or Experience: Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity.
• Certificates, Licenses, Registrations or Professional Designations: N/A
• Skills, Knowledge And Abilities: Computer Skills - Intermediate computer skills Proficient with MS Office Applications WMS functions Language Skills - English (reading, writing, verbal) Business writing proficiency Mathematical Skills - Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other - Strong attention to detail accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task Effective communication skills
• Preferred Qualifications: 1-3 years warehouse/logistics support experience 2-3 years’ experience in Customer Service-related capacity

Physical Demands

• Occasionally Handling/Fingering
• Frequently Bending
• Constantly Walking and Standing
• Ability to Lift/Carry and Push/Pull 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel.

Work Environment

• While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals.
• The noise level in the work environment is usually low to moderate.

Information Regarding DSV’s Benefits Offerings

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About DSV

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.