Customer Service Agent, CSR

Position Summary

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities

• Customer Service Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Customer Interfacing Activities: Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Data Entry: Operate the computer terminal in a proficient manner. Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Clerical: Oversee all paperwork associated with orders and maintain the corresponding files. Answer phone calls and operate various types of office machines and computers necessary to perform duties. Greet customers and visitors to the office.
• Communication: Answer incoming telephone calls in a cheerful, courteous, and timely manner. Promptly route each call to the proper party, taking messages when necessary. Assist callers with general information and inquires. Direct visitors to appropriate department.
• Assist drivers at check in window various times though out the day.

Other Duties (Site Specific)

• CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.
• SAPs Complete all assigned cycle counts within a two-week period.
• Perform accurate inventory counts and reconcile discrepancies.
• Identify, research, and resolve inventory variances.
• Conduct ticket trace investigations to determine the root cause of inventory discrepancies.
• Ensure all cycle count documentation is complete, accurate, and audit ready.
• Verify the accuracy of inventory calculations and spreadsheet data.
• Maintain detailed inv records and supporting documentation.
• Collaborate with warehouse team members and other departments to resolve inventory issues.
• Perform inventory audits and assist with internal and external audit requests.
• Prioritize multiple tasks while maintaining accuracy and meeting deadlines.
• Follow company inventory control policies and procedures.

Supervisory Responsibilities

None

Minimum Required Qualifications

• Education and/or Experience: Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service/Inventory-related capacity.
• Can work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Compensation

For this position, the expected base pay range is $22.74 – $28.42 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

EEO Statement

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.

Application Status Updates

If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

Company Information

DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.