Customer Service Administrator - Final Control

Role Overview

The Cost Estimate Administrator is responsible for ensuring the quality, accuracy, and completeness of all watch repairs before they are returned to the customer, meeting Richemont's standards and customer expectations. This process aims to verify that all requested services have been performed correctly, that the watch is in excellent condition, and that all components are accounted for. This position will report directly to the CS Assistant Manager.

Responsibilities

• Validate that the proper service was performed on the repair.
• Perform aesthetic checks for completed repairs of watches and clocks.
• Check individual components of the watch.
• Ensure the item is in the same condition or better upon its return to the client.
• Ensure all items of the repair provided by the client are returned.
• Ensure components requested by the client are returned according to policy.
• Prepare client invoices for finished repairs and ensure payment is confirmed and collected for end clients & non-authorized accounts.
• Create system transfers for return components on finished goods to the main distribution center based on manufacturer guidelines.
• Reconcile repairs from vendors to proper paperwork.
• Reconcile any extended repair beyond the departmental lead time.
• Support the team with audits performed for quality measures as defined by Supervisor/Manager.
• Meet or exceed quality and productivity objectives.
• Escalate issues concerning missing product to the direct supervisor upon discovery.
• Demonstrate the ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change.
• Help with processing repair, finished goods, and spare parts inventories via counting and systematic data entry.
• Cross train with other cross-functional departments with projects or tasks based on business needs.

Qualifications

• Watchmaking knowledge is a plus.
• Excellent communication skills.
• 2+ years employment in a production based environment preferred.
• Previous SAP experience preferred.
• College degree preferred.
• Team spirit, ability to follow directions, make decisions and problem-solve.
• No travel required.

Richemont Offers

• A generous compensation and benefits package for eligible employees.
• Core benefits including medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Employee Assistance Program.
• Income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• A wellness reimbursement benefit and paid time off.
• Volunteer time off days to support important initiatives.