Customer Service Administrator

Essential Duties & Responsibilities

• Communicates objectives and work assignments to the field to ensure delivery of quality services
• Responds appropriately to customer inquiries
• Verifies and corrects vendor time and attendance
• Makes necessary adjustments to client and vendor punch reports
• Collaborate with internal billing teams to ensure accuracy

Qualifications & Experience

• High School Diploma or equivalent
• Associates degree is a plus
• Excellent written and verbal communication skills
• Intermediate knowledge of basic office applications and ability to learn new proprietary software
• Strong problem-solving and analytical skills
• Excellent collaborative, prioritization, and time management skills
• Process driven, detailed oriented and highly organized