Customer Service Administrator 1

Responsibilities

• Perform general clerical duties that assist in the operational function of the Service Center.
• Specialize or combine activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
• Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing.
• Perform pick-up of bills in routing office and deliver to various locations on the dock.
• Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick.
• Receive drivers at gate and obtain information on driver's name and freight on the trailers.
• Assign drivers a number and assign appropriate place to unhook trailer.
• Direct visitors and truckers to various parts of the building or premises.
• Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits.
• Provide daily phone coverage for the Service Center by operating a switchboard console.
• Provide applicants with applications and collect them upon completion and welcome visitors to the Service Center.

Requirements

• A High School Diploma or GED
• The ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• Strong customer relations skills to communicate effectively with internal and external customers
• The ability to manage multiple tasks with interruption
• Computer skills
• Familiarity with Microsoft Office applications

Qualifications

• Previous experience with Customer Service
• Microsoft Outlook
• Microsoft Excel
• Multi-line phone systems

Benefits

(No specific benefits mentioned)

Pay

$17.85 - $22.51 per hour (pay may vary based on location and experience)

Schedule

Second Shift