Customer Service Administrator 1

About the role

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.

Responsibilities

• Use a scanning machine to ensure bills are properly loaded into the Company’s computer system for processing.
• Perform pick-up of bills in routing office and delivers to various locations on the dock.
• Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick.
• Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers.
• Assign drivers a number and assign appropriate place to unhook trailer.
• Direct visitors and truckers to various parts of the building or premises.
• Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits.
• Provide daily phone coverage for the Service Center by operating a switchboard console.
• Provide applicants with applications and collect them upon completion and welcomes visitors to the Service Center.

Requirements

• High School Diploma or GED
• Ability to satisfactorily pass background check and alcohol and drug test
• 6 months of related experience and/or previous office experience
• Strong customer relations skills to communicate effectively with internal and external customers
• Ability to manage multiple tasks with interruption
• Computer skills
• Familiar with Microsoft Office applications

Preferred qualifications

• Previous experience with Customer Service
• Microsoft Outlook
• Microsoft Excel
• Multi-line phone systems

Pay

$17.85-$22.51 Per Hour (pay may vary based on location and experience)

Schedule

Second Shift