Customer Service Administrator

Job Responsibilities

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials issues and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• Sorts and files documents/forms to ensure service information is accessible.
• Schedules field service repair calls.
• Handles requests for additional company materials.
• Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
• Works closely with the Program Manager and with various departments.

Qualifications

• Associates Degree
• Up to 2 years experience in customer service, order processing or equivalent experience
• Excellent communication skills, both written and verbal
• Fast and accurate data entry skills
• Excellent organizational skills
• Proficient in MS Office
• Oracle experience a plus
• Willingness to learn, takes initiative and offers improvement ideas