Customer Care Administrator

Duties And Responsibilities

• Answers all incoming warranty telephone lines; asks probing questions to gather facts; troubleshoots to resolve customer issues.
• Schedules service appointments with Technicians & customers; provides 1st response scheduling when possible.
• Tracks and monitors appointments as required.
• Prepares and processes warranty work orders and inspection requests.
• Provides general administrative support for department including routine processing of correspondence from rough or revised drafts, data entry, preparation of reports, filing, copying and maintenance of service files.
• May compile and verify information for reports.
• Performs additional assignments as requested by supervisor.

Requirements

• Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with at least one year of related work experience and/or training; general knowledge of administrative and office functions.

Benefits

• M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

About the role

M/I Homes is a national leader in homebuilding, founded in 1976 by Irving and Melvin Schottenstein. The company has grown to become one of the nation's leading homebuilders, with divisions in 17 markets including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Houston, Indianapolis, Minneapolis/St. Paul, Nashville, Orlando, Raleigh, San Antonio, Sarasota, Tampa, and Fort Myers/Naples. M/I Homes provides customer care and general administrative services to the division Customer Care department.

Qualifications

• Minimum Education/Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with at least one year of related work experience and/or training; general knowledge of administrative and office functions.

Skills

• Basic administrative and office skills.

Pay

• TBD

Schedule

• TBD

Benefits

• M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

Company Information

M/I Homes is an equal opportunity employer. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.