Administrator - Customer Care

About Our Client

The organization operates within the business-to-business distribution, logistics services, and supply chain solutions industry. It addresses the challenge of connecting and supporting businesses by providing dependable distribution and logistics solutions. With a global workforce exceeding 20,000 employees and a history dating back to 1922, the company maintains a broad reach and significant impact in its sector.

About the Opportunity

The Administrator - Customer Care plays a crucial role in supporting daily administrative operations for assigned locations. This position ensures efficient service delivery and supports sales and customer service teams, contributing to operational productivity and quality. The role is important for maintaining organizational processes and facilitating smooth communication and compliance within the team.

Responsibilities

• Perform daily administrative tasks following established process maps.
• Support Sales and Sales Management by updating reports, reconciling transactions, and assisting customer service.
• Respond to requests within the Sales Portal within specified timeframes.
• Complete branch audits and compliance activities according to guidelines.
• Organize tasks across assigned branches efficiently.
• Document and submit KPI data for process improvement.
• Aid in employee development and training.
• Research tax and freight claims and process credit memos as appropriate.
• Collaborate with Financial Services to resolve claims.
• Manage customer entries and security reports in internal systems, notifying managers of discrepancies.
• Handle basic accounting tasks including accounts receivable/payable and invoice preparation.
• Prepare various branch reports such as tax and security reports.

Requirements

• A High School Degree or equivalent required; Associate’s degree preferred.
• Experience in administrative roles.
• Ability to manage multiple tasks.
• Strong verbal and written communication abilities.
• Proficiency with Microsoft Office and computer skills.
• Capability to work collaboratively in a team environment.
• Attention to detail.

Pay Range and Compensation Package

Compensation will vary based on location, education, experience, skills, shift, and applicable agreements. Eligible positions may include bonus or sales incentive plans. Certain sales roles may have commission structures based on sales results.

Benefits & Perks

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Retail savings plans including 401(k).

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.