Customer Administrator

About the Role

The Customer Administrator will manage and maintain all aspects associated with customer accounts, including merging duplicate accounts, verifying and updating account information, and communicating with internal and external customers to ensure prompt, professional, and quality transactions, primarily with CNC accounts.

Responsibilities

• Input, update, and maintain accurate customer data in Oracle.
• Perform regular audits to ensure data integrity and consistency.
• Identify and correct records: merge duplicate records, correct data entry errors and omissions by utilizing Oracle tools and collaborating with internal customers.
• Monitor data for accuracy, completeness, and compliance with company standards.
• Research, analyze, and interpret information provided/found via company-specific websites and through direct customer communication (phone, email, fax).
• Communicate changes made to internal stakeholders.
• Collaborate with other departments to ensure data consistency across systems.
• Provide feedback to leadership on process standardization for customer account management.
• Work with the IT team to correct system-associated issues and support system upgrades and migrations.
• Test and validate data during system changes or implementations.
• Ensure all customer data is handled in compliance with applicable regulations and data protection standards.
• Maintain confidentiality and security of sensitive and proprietary information.
• Train staff on best practices for accurate and efficient data entry and management.
• Provide regular reports on activities and progress.

Requirements

• High School Diploma or GED.
• Minimum two years of customer service experience.
• Minimum two years’ experience with Oracle Applications or comparable ERP/customer management system.
• Strong proficiency in Microsoft Excel and exceptional technology skills across Microsoft Windows, the full Microsoft Office Suite, and internet-based tools.
• Comfortable using an ACD (Automatic Call Distributor) headset in a professional environment.
• Familiarity with corporate business processes related to customer account lifecycle management.
• Proficient in organizing and maintaining both paper and electronic filing systems.
• Ability and willingness to learn many aspects of the company and its products.
• Excellent interpersonal and organizational skills.
• Ability to collaborate and communicate effectively with individuals at all levels of the organization.

Preferred Qualifications

• Associate’s degree or equivalent work experience.
• Knowledge of FANUC parts, components, and product offerings.
• Three or more years of customer service experience.
• Three or more years’ experience with Oracle Applications or comparable ERP/customer management system.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Pay

The pay range for this position is $47,000–$78,000 per year, including bonuses and profit sharing. The compensation package will be determined by factors such as geographic location, educational attainment, and level of experience.