Customer Account Administrator

Account Administration

• Open, close, and update customer accounts in Cargas, including contact information, billing details, and customer specific pricing.
• Verify accuracy of account data at point of entry and during updates.
• Respond to internal requests for account changes in a timely manner.
• Communicate with relevant staff to obtain missing or unclear information needed to complete account changes.
• Conduct a monthly audit of recurring charges and unresolved balances on accounts pending termination, flagging discrepancies for resolution.

Service Paperwork

• Maintain organized, accurate records of processed service paperwork to support audit readiness and regulatory compliance.
• Flag incomplete or inconsistent submissions for follow-up.
• General Follow established procedures for account and paperwork processing.
• Identify and communicate recurring issues or inefficiencies in account maintenance workflows.
• Maintain confidentiality of customer and company data.
• Communicate with sales staff to clarify or correct incomplete or inaccurate account information submitted for processing.
• Assist with distribution of mass customer communications, including mailed and emailed letters, notices, and marketing materials.

Qualifications

• Some office or administrative experience preferred.
• Strong attention to detail and accuracy in data entry.
• Maintain a thorough working knowledge of correct account setup standards, applying consistent judgment to interpret and complete account information received from a wide range of internal and external sources with varying levels of detail and accuracy.
• Clear written and verbal communication skills.
• Ability to manage repetitive, process-driven tasks with consistency and reliability.

Work Environment

On-site, office-based, computer and phone work. Standard part-time schedule to be determined.