Customer Account Administrator

About the role

We are looking for a Customer Account Administrator to support excellent customer service, customer retention, and new customer acquisition. In this role, you will perform detailed administrative and operational functions to ensure the highest levels of customer service, quality, efficiency, and accuracy.

Responsibilities

• Provide high levels of customer account management by setting up and maintaining accurate account information and data
• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities
• Handle administrative tasks, data entry, reporting, and reconciliation related to asset and inventory controls and purchasing
• Coordinate with the Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and operational efficiencies
• Assist with route forecasting, maintenance, and scheduling of daily service work, installation, and repairs

Requirements

• Minimum of 2 years of experience in a customer service or accounting role
• High School diploma or GED preferred
• Solid computer skills, including proficiency in Microsoft Office, data entry, and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Benefits

• Medical, dental, and vision insurance (eligibility after 30 days of employment)
• Paid time off that increases with tenure
• 401(k) with company match and immediate vesting
• New employee training program and opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

For eligibility, the number of days provided under our PTO plan, and other benefit details, visit https://jobs.suburbanpropane.com/benefits/.