Customer Service Admin

Some Responsibilities Include

• Addressing all customer-facing service situations from all areas of Bridgecrest.
• Dealing with customer calls requiring help, information, sales promotion and dispute resolution.
• Performing tasks independently with minimal instruction and supervision.
• Answering internal and external emails and calls providing status updates and information regarding escalated issues.
• Effectively managing customer conflict while under pressure.
• Answering non-routine questions that require deviation from standardized procedures.
• Demonstrating patience, empathy and respect during potentially escalating customer interactions.
• Interacting and communicating with management across all lines of the business regarding customer concerns.
• Assuring the highest level of customer satisfaction.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills.
• Organization and time management skills.
• A mind for the details.
• Passionate and goal-oriented.
• Loves to listen.
• Plays well with others.

The Specifics

• High School or GED
• 2+ years of work experience, including a background in customer service/customer care and dispute resolution.

Perks

• Medical, dental, and vision insurance
• 401(K)
• Company-paid life insurance policy
• Short and long-term disability coverage
• Tuition reimbursement
• Wellness Program
• Gratitude is Green
• Game Room
• In-House Gym
• Social Events
• Paid Time Off

Additional Information

• DriveTime Family of Brands is Great Place to Work Certified!
• Hiring is contingent upon successful completion of background and drug screening process.
• DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.