Customer Service Admin II

About the role

The Customer Service Administrator II supports sales success by performing administrative activities for assigned customers. This position involves consulting with business managers, Customer Account Managers, and Regional Sales Managers as required. Duties include reviewing and negotiating customer purchase orders, administering and managing purchase orders, interpreting and entering purchase order requirements, and supporting accounts receivables.

Responsibilities

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations.
• Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner.
• Understand Crane Business System tools such as key performance indicators and standard work in order to participate in continuous improvement efforts.
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
• Support accounts receivables to address past due payment issues for assigned customer base.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings. Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal.
• Conduct data entry and reporting within portal applications.
• Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable.
• Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high customer on-time delivery performance.

Requirements

This position requires a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Demonstrated ability to solve routine to moderately complex problems is also required. Intermediate to advanced Microsoft Office skills (Word and Excel) are preferred.

Qualifications

• Experience: 2-5 years of applicable Customer Service work experience.
• Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
• Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email.
• Education/Certification: High School Diploma Preferred Qualifications: Oracle Experience, Aerospace Manufacturing Experience, Associates or bachelor’s degree.

Benefits

Not specified

Pay

$76,500 to $99,600

Schedule

Not specified