Customer Service Admin

Key Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Arrange work schedules
• Manage job work tickets with the internal system
• Contact national builders and customers to verify the readiness of job sites

Role Requirements

• Some customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills are a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Able to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
• You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company-Paid Life Insurance
• IBP Foundation Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

Pay and Schedule

• Pay Range: $20.00-$22.00 per hour depending on experience

Skills

• Customer service experience
• Accounting and CRM software knowledge
• Microsoft Office proficiency (Word, Excel, Outlook)
• Communication and interpersonal skills
• Time management and prioritization skills
• Customer service ethics and principles

Benefits

• Medical, dental, and vision coverage
• Company-Paid Life Insurance
• IBP Foundation Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

Schedule

• Hourly wage ranging from $20.00 to $22.00 per hour based on experience