Customer Service Admin

About CORT Events

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

About the Role

CORT Events is seeking a Customer Admin to join our team in Las Vegas, NV. The Customer Service I provides essential administrative support to the Client Services Consultant, outside sales teams (Account Executives, Strategic Business Development Executives and Strategic Account Managers), and Customer Service Representative IIs. This role is responsible for managing assigned administrative tasks, preparing and processing sales quotes and orders, maintaining accurate customer records, and supporting the overall efficiency and responsiveness of the department. The Customer Service I ensures a positive customer experience by handling order entry, data management, and routine client communications, allowing Client Services Consultants and Customer Service Representative IIs to focus on direct client service and issue resolution.

Responsibilities

• Support the Customer Service team and outside Sales teams during the sales process by processing order requests, answering simple product questions, preparing sales quotes/confirmations/invoices, and handling administrative tasks.
• Maintain and update customer records and interactions in Salesforce.
• Check product/labor availability, verify order details, and follow up with clients or internal teams as needed.
• Gather and organize information required for Operations to coordinate deliveries and pickups.
• Verify payment and order confirmation to ensure accurate processing in Sales and Operations software.
• Assist with organizing and submitting accounting forms and other documentation.
• Learn and follow all Standard Operating Procedures (SOPs) relevant to the role.
• Maintain up-to-date knowledge of products and services.
• Provide support in troubleshooting and resolving routine administrative issues.
• Contribute to team efforts by assisting coworkers as workflow fluctuates.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required
• 1+ year Customer Service or Administrative Support experience
• Previous Salesforce experience required
• Solid time management and self-organizational ability; able to work collaboratively as part of a team
• Ability to quickly connect with others and demonstrate exceptional customer service
• Excellent verbal and written communication skills
• Ability to multi-task

Pay

$20 per hour.

Schedule

Mon-Fri from 8am-5pm.

Benefits

• Comprehensive health insurance (medical, dental, vision) available within 30 days or less
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Opportunity to work alongside a tenured team with career growth and mentorship opportunities

For more information on careers at CORT, visit https://careers.cort.com/