Customer Retention Specialist - State Farm Agent Team Member
About the role
You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Requirements
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Qualifications
- If you already have a resume on Indeed, please submit it.
Benefits
- Long Term Disability Insurance
- Group Life Insurance
- Health insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Competitive salary
- Dental insurance
Schedule
We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
Pay
Competitive salary
About Our Agency
We currently have 8 team members at our agency.
Additional languages spoken: Spanish