Customer Retention Specialist - State Farm Agent Team Member
Benefits
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Flexible schedule
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
About the role
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Location Address
Location Address: Columbia, MO 65203
About Our Agency
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Our office is located in Grindstone Parkway, Columbia, MO. If you want a career, not a job, then we encourage you to apply.
Company Information
If you want to work in an environment that is fun, challenging, and rewarding, then Justin Hahn - State Farm Agent may be the right fit for you! State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.