Customer Application Specialist

About The Division Of Driver Licensing

The client is a public‑facing organization that directly impacts citizens and travelers every day through driver licensing and credentialing services. Operations span statewide service locations and support functions related to driver licensing, record maintenance, and highway safety. The organization works closely with officials at multiple levels to deliver high‑quality services to citizens, businesses, and government partners, with a continuous focus on improvement. The division works collaboratively with other state agencies, partner states, and federal agencies.

Position Overview

The focus of this role is to learn and apply digitized driver license issuance requirements in accordance with state and federal rules, including REAL ID, Commercial Driver License (CDL), and National Driver Register standards. Successful candidates will review and analyze secure documents submitted by driver license applicants and handle sensitive personal information.

Primary Responsibilities / Required Skills

• Excellent communication skills, both in person and over the phone
• Strong task orientation and self‑motivation with solid organizational skills
• Customer Service Representative (CSR) experience serving internal and external customers
• Ability to work effectively in a team environment and assist others as needed
• Process complex applications by reviewing and validating original documentation
• High level of personal accountability and integrity
• Ability to inspire and lead others through enthusiasm and professionalism
• Strong interpersonal skills to work with diverse populations
• Professional, supportive, diplomatic, flexible, and responsible demeanor
• Ability to learn and use driver license information and issuance systems, accurately interpret driver history records, and enter data precisely
• In‑depth understanding of driver licensing laws, policies, and procedures
• Knowledge of Commercial Driver Licensing laws and licensing processes
• Ability to advise applicants on questions and concerns related to driver licensing
• Willingness to work overtime, including evenings, as needed (up to approximately 5 hours per week)

Job Type & Location

This is a Contract position based out of Elizabethtown, KY.

Pay And Benefits

The pay range for this position is $15.00 - $17.00/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elizabethtown, KY.

Application Deadline

This position is anticipated to close on Jul 10, 2026.