Customer Retention Specialist - State Farm Agent Team Member

Responsibilities

• Communicate with existing customers about policy cancellations.
• Aid with billing questions, problem-solving, and retention efforts.
• Identify opportunities to improve customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to achieve retention and outreach goals.

Qualifications

• Dependable and reliable attendance.
• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Thrives in a positive, team-centered environment.
• Curious about a career in insurance and interested in future licensing opportunities.
• Coachable with a great attitude.
• Responsible for supporting licensed team members.
• Holds oneself to a high standard.

Pay

$20,000.00 - $35,000.00 per year

Schedule

Not specified

Benefits

Not specified

Benefits

Not specified

Location

2212 E. Prospect Rd, Ashtabula, Ohio 44004

About the Role

We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

Skills

Not specified

Requirements

Not specified