Customer Retention Specialist - State Farm Agent Team Member

About the role

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options
• Review accounts and assist with updates or changes as needed
• Identify opportunities to enhance customer satisfaction and engagement
• Maintain accurate records and documentation of interactions
• Collaborate with team members to meet retention and outreach objectives

Qualifications

• Strong interpersonal and problem-solving abilities
• Effective communication and listening skills
• Detail-oriented with a focus on customer experience
• Previous experience in customer service or account management preferred
• Must be able to obtain applicable state insurance licenses

Pay

$60,000.00 - $120,000.00 per year