Customer Retention Specialist - State Farm Agent Team Member

Nick DeMaio State Farm Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Overview

As a Customer Retention Specialist, you will focus on servicing existing customers, managing renewals, and maintaining long-term relationships. You will play a key role in customer retention while also identifying opportunities to strengthen coverage through needs-based, in-book sales conversations.

Responsibilities

• Provide exceptional service to existing policyholders across both locations
• Communicate with customers regarding renewals, policy updates, and coverage options
• Aid with policy changes, endorsements, billing questions, and account updates
• Build and maintain strong relationships to support retention and referrals
• Identify opportunities to strengthen coverage and pivot service conversations into in-book sales
• Maintain accurate and detailed documentation of customer interactions
• Collaborate with team members to support retention, service, and growth goals
• Ensure compliance with agency standards and regulatory requirements

Qualifications

• Strong customer service and relationship-building skills
• Effective communication and active listening abilities
• Detail-oriented with strong organizational and multitasking skills
• Problem-solving mindset with a focus on customer experience
• Comfortable discussing coverage options and identifying opportunities when appropriate
• Positive, team-oriented attitude with a strong work ethic
• Prior customer service, account management, or insurance experience preferred
• Ability to meet licensing requirements outlined above

What We Offer

• Competitive base salary plus performance-based incentives
• Full support through the licensing process
• Ongoing training and professional development
• Supportive, collaborative team environment across two locations
• Long-term growth opportunities within the agency

About the Role

This role is contingent upon obtaining required insurance licenses. Candidates must be fully licensed or willing to obtain licensing with agency support. Property & Casualty license must be obtained prior to your Day 1 start. Life & Health license must be obtained within 45 days of your start date. Full guidance, study direction, and support provided throughout the licensing process.

Equal Opportunity Employer

Nick DeMaio State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Compensation

$50,000.00 - $70,000.00 per year