Customer Retention Specialist - State Farm Agent Team Member

About the role

We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, and Renters Insurance.

Our office is located in skillman and is open 9am to 5pm.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Requirements

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Qualifications

• Proud graduate of New York University.
• Additional languages spoken: Spanish.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Vision insurance
• Paid time off
• Training & development

Skills

• N/A

Pay

• Commensurate with experience

Schedule

• TBD

Benefits

• Health insurance
• Vision insurance

Skills

• Self-motivated
• Entrepreneurial spirit
• Willingness to learn

Benefits

• Fun, energetic environment
• Challenging and rewarding work
• Opportunity for growth and development

Application

Apply now and let us put you on the path to success.