Customer Retention Specialist - State Farm Agent Team Member

Benefits

• Simplified IRA
• L license reimbursement
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Flexible schedule
• Parental leave

You May Be a Great Fit

• First point of contact for customers facing life challenges
• Genuinely cares about the community and provides excellent service
• Natural relationship builder who earns and maintains trust quickly
• Listens first, guides second, ensuring customers feel understood and supported
• Compassionate under pressure, guiding customers through tough times with clarity and empathy

Location

Address: Lafayette, NJ 07848

About the Role

We take pride in serving our community with integrity, care, and real support. Our mission is to help people manage risks, recover from unexpected events, and achieve their dreams.

We offer a range of services including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

Responsibilities

• Communicate with existing customers regarding renewals and coverage options
• Review accounts and assist with updates or changes as needed
• Identify opportunities to enhance customer satisfaction and engagement
• Maintain accurate records and documentation of interactions
• Collaborate with team members to meet retention and outreach objectives

Qualifications

• Strong interpersonal and problem-solving abilities
• Effective communication and listening skills
• Detail-oriented with a focus on customer experience
• Previous experience in customer service or account management preferred
• Must be able to obtain applicable state insurance licenses

Compensation

$40,000.00 - $60,000.00 per year