Customer Retention Specialist - State Farm Agent Team Member

About the role

We are seeking a driven and ambitious individual to join our team at Bridgette Emanuel - State Farm Agent. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide a wide range of insurance and financial services, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, and College Planning.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Requirements

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Qualifications

• Self-motivated and willing to work hard.
• Desire to achieve results both individually and as part of a team.
• Willingness to learn and adapt to a fast-paced environment.

Benefits

• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Skills

• Natural relationship-builder
• Compassionate under pressure
• Confident in guiding customers

Benefits

• Communal work environment
• Opportunities for growth and development
• Team-oriented culture

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and based on business needs.

Contact

If you are a currently licensed applicant interested in this opportunity, please reach out to us.