Customer Response Specialist

About the role

A growing Tulsa team is looking for a Customer Response Specialist to join a fast‑paced operation supporting customers during security‑related events. This is a great opportunity for someone with a strong work history and solid customer service experience who is ready to take those skills into a more specialized role and continue building a career. Previous dispatch or security experience is not required. We’re interested in people who communicate professionally, stay calm when things get busy, pay attention to details, and take their work seriously. If you’ve built experience in hotel front desk, hospitality, customer service, call center, retail, administrative support, or another customer‑facing environment, we’d like to hear from you.

Responsibilities

• Handle inbound and outbound calls related to security and alarm activity
• Speak with customers to verify information and understand what is happening
• Follow established procedures and use good judgment to determine the appropriate response
• Coordinate with emergency services or other appropriate parties when needed
• Monitor multiple systems while managing calls and time‑sensitive information
• Accurately document activity and maintain detailed records
• Provide calm, professional communication during situations where customers may be stressed or concerned

Requirements

• A strong, consistent work history with good tenure in previous positions
• Customer service experience — either in person or over the phone
• Professional communication and a customer‑focused attitude
• Ability to stay composed and make decisions in time‑sensitive situations
• Comfortable learning new computer systems and working with multiple screens
• 30+ WPM typing speed
• High school diploma or equivalent
• Reliable attendance is essential
• Ability to successfully complete required background check, drug screen, and assessments

Benefits

Nesco Resource offers a comprehensive benefits package for associates, which includes a MEC (Minimum Essential Coverage) plan encompassing Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Pay

$35,360/year ($17/hour). Weekly pay. Contract‑to‑hire with 100% long‑term opportunity.

Schedule

2nd Shift: 2:00 PM – 10:30 PM; 3rd Shift: 10:00 PM – 6:30 AM. Weekend and holiday availability may be required. On‑site in Tulsa.